Kaitelek

Modules we support

We implement, optimize, and manage these ServiceNow products. Every one runs on the same platform and data model, so we design them to work together rather than as separate projects.

IT services and operations

The core of most ServiceNow platforms: how IT delivers service, keeps systems running, and knows what it runs.

  • ITSM IT Service Management

    The service desk foundation: how work comes in, gets routed, and gets resolved.

    • Incident, problem, and change management
    • Service catalog, request fulfillment, and portal
    • Knowledge management and SLAs
  • ITOM IT Operations Management

    Visibility into your infrastructure and the services running on it, so issues are caught before users report them.

    • Discovery and Service Mapping
    • Event Management and alert correlation
    • Service Graph Connectors for third-party data
  • CMDB Configuration Management Database

    The data every other module depends on. A trusted CMDB is what makes change, impact analysis, and AI useful.

    • CSDM-aligned data model design
    • Identification and reconciliation rules
    • CMDB health, data ownership, and governance

Assets

Track what you own, what it costs, and where it is in its lifecycle, from laptops and licenses to field equipment.

  • ITAM IT Asset Management

    Control over hardware and software spend, with the data to back up renewal and audit decisions.

    • Hardware Asset Management
    • Software Asset Management and license compliance
    • SaaS usage and reclamation
  • EAM Enterprise Asset Management

    Lifecycle management for physical and operational assets beyond IT, on the same platform as the rest of your work.

    • Asset records, models, and lifecycle tracking
    • Maintenance planning and work orders
    • Inventory and spare parts

Strategy and delivery

Connect what the business funds to what teams build and ship.

  • SPM / ITBM Strategic Portfolio Management, formerly IT Business Management

    One view of demand, projects, and capacity, so leadership can fund the right work and see where it stands.

    • Demand and portfolio management
    • Project, resource, and financial planning
    • Agile and hybrid delivery tracking
  • DevOps ServiceNow DevOps

    Link your development pipelines to change management, so releases move fast without bypassing control.

    • Integrations with common CI/CD and code tools
    • Automated change creation and approval
    • Release visibility from commit to production

Employee service

Bring the same service model to HR that IT already relies on.

  • HRSD HR Service Delivery

    One place for employees to get HR help, and a structured way for HR to handle cases and life events.

    • HR case and knowledge management
    • Employee Center portal
    • Onboarding, offboarding, and other lifecycle events

Running a module that isn’t listed?

Tell us what you have. If it’s outside our experience, we’ll say so up front.

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